Tilli Kitchen Towel

Delivery & Return

Our stringent quality checks and a team of experts ensure the quality of the product before shipping out any product. But apologetically, if you receive any defective and damaged products, kindly let us know to initiate your refund. We pay you a 100% refund if you submit your request through the following steps. Maximum days for return are 15 Days from receipt of product.

1. Take A Photo

Click a clear picture of the damaged area of the defective product. You are advised to capture it best under proper lights.

2. Share It On Email

Share that picture by mail within a time span of 15 days from the day of product receipt. Kindly drop a mail on MAIL info@loomhometextiles.com with the title as a return/refund request.

3. Refund Process Initiation

Within 3 days. Our delivery staff picks up the defective product. Once after verifying the damaged/defective product, we start initiating your refund.

Note: –

The reason to return should be a defect in the garment or damage in the delivery package. If the required product is in stock, we will replace the product. In the case of no stock, we will reimburse the payment.

EXCHANGE

If the product you ordered is not the exact size you are looking for, we shall exchange it for the size you want and resend it to you. Follow the steps below to get an exchange for your product. Once we get the wrong size back, we shall send the requested size to you.

1. Send an Email

Email us the details of sizes with the subject line ‘Exchange Request’ to info@loomhometextiles.com and also mention why you would want to exchange the product. Also do mention what do you want to exchange it for.

2. Keep it Ready

After we get your email, we will send a ‘shipment label’. Print it and stick it on the back of the box. Keep it ready for a pick-up

3. Exchange Process Initiation

Once the delivery man picks up the shipment from you, we will start processing a new order with the new requirement. Soon the exchange process will be initiated and the new order delivered promptly.

Note: –

The courier charges for the exchange will be borne by the customer.