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Has Coronavirus affected Lusion Shop's Service?
We are taking orders as normal, and are no longer limiting the maximum quantity of each product to 6 in the UK as we have the majority of our core range in stock. Our courier partners’ ability to deliver remains largely unaffected, although there are surcharges to some destinations that will be shown on checkout if they apply. We are currently experiencing high demand, and are running at 1-2 working days for your order to be dispatched.. 70% of our core range is in stock and available, and we are receiving more supplies daily. We have paused our Chilled/Fresh service until further notice. You can order from our Ambient range as usual. If a product is ‘In Stock’ on the website, we have it available in our warehouse. We will keep you updated of any changes.
Why did I only receive part of my order?
Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our “help” button below.
Can I exchange my order?
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
My discount code is not working, what do I do?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
Where are your products shipped from?
We ship from 7 warehouses around the US. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry.
Can I expedite my shipping?
Yes! We offer the following expedited shipping options:
  • Ground Shipping – UPS
  • 3 Day Select – UPS
  • 2nd Day Air – UPS
  • Next Day Air Saver – UPS
  • Next Day Air – UPS
  • Next Day Air Early AM – UPS
I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.

Our stringent quality checks and a team of experts ensure the quality of the product before shipping out any product. But apologetically, if you receive any defective and damaged products, kindly let us know to initiate your refund. We pay you a 100% refund if you submit your request through the following steps. Maximum days for return are 15 Days from receipt of product.

  1. Take A Photo

Click a clear picture of the damaged area of the defective product. You are advised to capture it best under proper lights.

  1. Share It On Email

Share that picture by mail within a time span of 15 days from the day of product receipt. Kindly drop a mail on MAIL info@loomhometextiles.com with the title as a return/refund request.

  1. Refund Process Initiation

Within 3 days. Our delivery staff picks up the defective product. Once after verifying the damaged/defective product, we start initiating your refund.

Note: –

The reason to return should be a defect in the garment or damage in the delivery package. If the required product is in stock, we will replace the product. In the case of no stock, we will reimburse the payment.

EXCHANGE

If the product you ordered is not the exact size you are looking for, we shall exchange it for the size you want and resend it to you. Follow the steps below to get an exchange for your product. Once we get the wrong size back, we shall send the requested size to you.

  1. Send an Email

Email us the details of sizes with the subject line ‘Exchange Request’ to info@loomhometextiles.com and also mention why you would want to exchange the product. Also do mention what do you want to exchange it for.

  1. Keep it Ready

After we get your email, we will send a ‘shipment label’. Print it and stick it on the back of the box. Keep it ready for a pick-up

  1. Exchange Process Initiation

Once the delivery man picks up the shipment from you, we will start processing a new order with the new requirement. Soon the exchange process will be initiated and the new order delivered promptly.

Note: –

The courier charges for the exchange will be borne by the customer.

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