Loom home textiles will not entertain any sales return unless otherwise the goods having major quality problems. If you find a major quality problem on the received product, you can simply return the product to us. We will replace the product or refund entire amount plus return shipping charges. Refund of return shipping charges will be limited to Rs 100 or 10% of product cost, whichever is lower.
Please note that the product should be unused and should be sent back along with original box and invoice to: M/s. Shabari International, P.O.Attadappa, Kannur-670006, Kerala, India.
Refund of money will happen the way payment was made. If the payment was made by Credit Card or Net-Banking, we will refund the money to your Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer.
Return shipping charges will be refunded through Gift Coupons.
The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.
This policy is only for customer in India and we won’t be able to provide exchange, returns or refunds to our international customer due to prohibitive shipping cost.